Job Description

Job Title: UX Product Designer (B2C, Fin-Tech)

Company: Bajaj Finserv

Years of Exp: 3+ years (CX/UX roles, preferably B2C)

Location: Viman Nagar, Pune (On-site)

Role Type: Full-Time Role

Salary: Competitive; as per industry standards + benefits

Eligibility:

• Bachelor’s/Master’s degree in UX Design, HCI, Computer Science, Marketing, or related field.
• 3+ years of hands-on CX/UX experience in digital-first or product-driven environments.

Role Overview

We are seeking a UX Product Designer ( B2C, Fin-Tech) to conceptualize and drive customer experience strategies across Bajaj Finserv’s digital ecosystem. The role involves conceptualizing products, developing UX strategies, analyzing customer journeys, and collaborating across functions to deliver intuitive, data-driven, and customer-centric experiences. The ideal candidate will bring expertise in data analytics, UX design, and product alignment with strong collaboration and communication skills.

Key Responsibilities

• Product Conceptualization & UX Strategy
• Conceptualize CX strategies in line with product roadmaps and business goals.
• Create platform blueprints, including feature/functionality maps, ecosystem maps, and IA.
• Develop wireframes, prototypes, and mock-ups (Figma); conduct usability testing and iterate.
• Utilize brainstorming/mind mapping tools (such as X-Mind) to ideate and refine designs.
• Customer Journey Analysis
• Map customer journeys, personas, and empathy maps.
• Identify pain points and opportunities for usability and engagement improvements.
• Cross-Functional Collaboration
• Work with UX Research, Design, Content, and QA teams to ensure seamless CX delivery.
• Collaborate with developers to ensure UX accuracy in implementation.
• Data Analytics & Optimization
• Utilize clickstream and analytics tools (Google Analytics, CleverTap, Medallia) to gather insights.
• Apply data-driven decision-making to optimize user experiences.
• Leverage qualitative + quantitative data to validate and prioritize UX improvements.

Skills and Qualifications

Core Skills

• Proficiency in UX design and prototyping tools (Figma, XMind, Hotjar, Medallia, GA, CleverTap).
• Strong experience in customer journey mapping, personas, and empathy maps.
• Solid foundation in data analytics and interpreting complex datasets.
• Expertise in user-centered design methodologies.
• Experience designing responsive websites and mobile apps (iOS & Android).

Preferred Skills

• Knowledge of testing tools (Maze, UsabilityHub).
• Prior experience in B2C, BFSI, or fintech products.
• Strong presentation and storytelling skills to influence leadership decisions.
• Passion for customer-focused design with a strong aesthetic sense