Job Description

Job Title: Accounts Receivable

Company: Zensar

Years of Experience: 1–4 years (Must have US/UK Collections experience)

Location: Plot No. 4, MIDC, Kharadi, Pune, Maharashtra, 411014, IN

Role Type: Full-Time

Salary: As per industry standards

Eligibility: Candidates with prior US/UK collections and AR experience, excellent communication skills, and willingness to work night shifts from the office.( Apply before 20th November 2025)

Role Overview: The Collections Executive will be responsible for managing overdue accounts by making outbound calls, handling inbound inquiries, coordinating via email, and ensuring timely payments from customers. The role requires strong communication, problem-solving abilities, and a solid understanding of the US/UK collections and Accounts Receivable process.

Key Responsibilities:

• Make outbound calls to delinquent accounts to arrange and secure timely payments.
• Handle inbound calls from customers regarding their account status, payments, and queries.
• Send and receive customer emails related to overdue payments and account updates.
• Negotiate payment plans while maintaining high customer satisfaction.
• Escalate unresolved issues to appropriate internal teams or higher levels.
• Collaborate with internal departments to enhance collection processes and resolve customer concerns.
• Maintain and update records in compliance with company guidelines.
• Utilize basic MS Excel for reporting and tracking payment activities.

Skills and Qualifications:

• Excellent verbal and written communication skills.
• Mandatory US/UK Collections experience (Voice Process).
• Strong understanding of Accounts Receivable workflows.
• Ability to handle high-volume outbound and inbound calls.
• Basic proficiency in MS Excel (VLOOKUP, basic formulas preferred).
• Good negotiation, persuasion, and conflict-resolution skills.
• Ability to work night shifts (US shift).
• Must be willing to work from the office; no WFH/Hybrid options available.