Job Description

Job Title: Tax Operations Specialist

Company: Rippling

Years of Experience: 1+ years

Location: Remote (India)

Role Type: Full-Time Role

Salary: As per company standards

Eligibility:

Candidates with hands-on experience in payroll tax operations, notice resolution, and compliance, with the ability to work cross-functionally with internal teams and government agencies.

Role Overview

The Payroll Tax Operations team focuses on resolving critical payroll tax notices that directly impact clients. As a Tax Operations Specialist at Rippling, you will act as a frontline problem solver, researching payroll discrepancies, coordinating with federal and state agencies, and ensuring accurate resolution for clients. This role also offers the opportunity to identify systemic gaps and collaborate closely with Payroll Engineering to build long-term solutions, making you a key contributor in scaling and strengthening the department.

Key Responsibilities

• Provide first-class customer service to clients during payroll tax notice resolution
• Research internal systems to identify root causes of payroll tax notices
• Resolve federal and state payroll tax notices on behalf of clients
• Communicate and work directly with government tax agencies
• Identify, document, and report system or process gaps to reduce future notices
• Collaborate cross-functionally with Payroll Engineering teams
• Manually create original and amended payroll tax returns when required

Skills and Qualifications

• Minimum 1 year of experience working with federal and/or state agencies to resolve payroll tax notices
• Experience in creating original and amended payroll tax returns manually
• Strong understanding of payroll payments, filings, and compliance
• Proven experience in tax reconciliation
• Excellent problem-solving skills with strong attention to detail
• Highly organized with the ability to improve processes
• Strong written and verbal communication skills
• Ability to adapt to changing responsibilities in a fast-paced environment
• Excellent time management and task prioritization skills