Job Description

Job Title: UX Researcher

Company: Bajaj Finserv

Years of Exp: 3–5 years

Location: Viman Nagar, Pune (On-site)

Role Type: Full-Time Role

Salary: Competitive; as per industry standards + benefits

Eligibility:

• Bachelor’s/Master’s degree in HCI, Cognitive Psychology, Design, Behavioral Science, or related field.
• 3–5 years of UX research experience in digital-first or product-driven organizations.

Role Overview

We are looking for a passionate UX Researcher to lead research initiatives and uncover deep customer insights across Bajaj Finserv’s digital ecosystem. The ideal candidate will design and execute mixed-methods research, translate findings into actionable frameworks, and collaborate with cross-functional teams to drive usability, adoption, and customer satisfaction.

Key Responsibilities

• Lead user research initiatives across Bajaj Finserv’s digital platforms (apps, web, self-service).
• Design and conduct usability tests, surveys, field studies, diary studies, and interviews.
• Translate insights into personas, journey maps, and experience frameworks.
• Collaborate with designers, PMs, and engineers to embed insights into product roadmaps.
• Evaluate digital journeys (onboarding, loans, payments, support flows) to recommend usability and conversion improvements.
• Apply qualitative + quantitative methods and partner with analytics teams for validation.
• Communicate insights via compelling reports, presentations, and storytelling.
• Establish research best practices, processes, and repositories.

Skills and Qualifications

Core Skills

• Strong expertise in usability testing, contextual inquiry, surveys, interviews, heuristic evaluations, and A/B testing.
• Experience with research and analytics tools (Dovetail, Maze, Lookback, Optimal Workshop, UserTesting, GA, Mixpanel, Amplitude).
• Ability to synthesize complex data into actionable insights.
• Excellent communication, storytelling, and stakeholder management skills.

Preferred Skills

• Prior experience in BFSI, fintech, or large-scale B2C products.
• Familiarity with UX design tools (Figma, Adobe XD, Sketch).
• Knowledge of financial services workflows (KYC, lending, payments).
• Experience in Agile/Scrum environments.