Job Description

Job Title: Technical Support Engineer

Company: Tanla

Years of Experience: 2 to 5 years

Location: Mumbai

Role Type: Full-Time Role

Salary: As per industry standards

Eligibility:

• Bachelor’s or Master’s Degree in Engineering – B.E. / B.Tech
• 2 to 5 years of experience in a technical support role, preferably in the Telecom domain
• Flexible to work in 24x7 rotational shifts

Role Overview:

We are seeking a skilled and motivated Technical Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support to both internal and external clients, resolving issues efficiently, and ensuring a high level of customer satisfaction. This role requires a proactive mindset, strong analytical skills, and the ability to coordinate with cross-functional teams to deliver seamless support experiences.

Key Responsibilities:

• Provide technical support, troubleshoot issues, and resolve customer queries within defined SLA timelines.
• Perform log analysis, service flow testing, and coordinate with backend teams for issue resolution.
• Document queries via ticketing tools, manage the incident lifecycle, and ensure compliance with SOPs.

Skills & Qualifications:

• Strong communication (verbal & written) and interpersonal skills; client-focused approach.
• Working knowledge of Linux, MySQL, Oracle, Phoenix, and Hive.
• Analytical mindset, problem-solving skills, and ability to work in 24x7 environments.