Job Description

Job Title: Product Specialist

Company Domain: SaaS / Customer Support / Technical Account Management

Years of Exp: 1-6 years

Location: Bengaluru

Role Type: Full-Time Role

Salary: Confidential

Eligibility:

• 1-6 years of experience in a customer support role
• Willingness to work rotational shifts (including night shifts)
• Strong communication and customer-centric skills

Role Overview:

Provide dedicated, technical customer support in an omnichannel environment for high-value customers and reputed brands. Troubleshoot, resolve issues within SLAs, and collaborate with internal teams to ensure customer satisfaction.

Key Responsibilities:

Own and resolve customer issues promptly, diagnose and troubleshoot problems, escalate unresolved issues appropriately, document solutions, and provide accurate reporting. Collaborate with cross-functional teams and support high MRR customers.

Skills and Qualifications:

Good communication and interpersonal skills, proficiency with networking concepts (TCP/IP, DNS, DHCP, VPN, firewalls), familiarity with Windows, MacOS, Linux, and the ability to adapt to new tools quickly. Knowledge of SaaS, web technologies, cloud platforms, and collaboration tools is a plus.