Job Description

Job Title: Customer Support Lead - Global Payroll Support

Company: Rippling

Years of Experience: 4+ years

Location: Bengauru

Role Type: Full-time

Salary: Not disclosed (As per company standards)

Eligibility:

• Bachelor’s degree with strong academic performance
• Prior experience in a customer-facing Support role

Role Overview

Rippling is building a world-class Support team focused on helping customers unlock the full potential of its platform. This role involves owning customer issues end-to-end, developing deep product expertise, and collaborating cross-functionally to improve customer experience, automation, and product capabilities. The ideal candidate thrives in fast-paced environments, enjoys problem-solving, and takes initiative with minimal oversight.

Key Responsibilities

• Become a product expert by maintaining in-depth knowledge of Rippling’s platform and features
• Own customer issues from initiation to resolution in a dynamic, high-volume environment
• Support customers via chat, email, and video conferencing
• Help customers optimize Rippling for employee data management, automation, reporting, permissions, and approvals
• De-escalate and resolve complex issues using platform and industry expertise
• Work effectively under time constraints and meet tight or unexpected deadlines
• Serve as a go-to resource for customers and internal teams
• Collaborate with cross-functional teams to identify opportunities for automation, feature enhancements, and process improvements

Skills and Qualifications

• 4+ years of experience in a customer/client-facing role
• Proven ability to take initiative with limited supervision
• Strong problem-solving skills with high attention to detail
• Experience working in time-sensitive, fast-paced environments
• Ability to quickly learn and synthesize complex information
• Good to have: Payroll experience, especially UK payroll