Job Description

Job Title: Business Analyst (Client Asset Manager Role)

Company: Concentrix

Years of Experience: 4+ years (with a minimum of 2 years relevant experience)

Location: Bengaluru, India

Role Type: Full-time

Salary: As per company standards

Eligibility: Graduate with strong customer engagement and data management expertise

Role Overview:

As a Business Analyst (Client Asset Manager), you will be responsible for delivering IT Asset Management services to customers, acting as a single point of contact for managing, tracking, reporting, and resolving issues with client Installed Base (IB) data. The role combines customer engagement, data analytics, and asset lifecycle management to drive operational excellence, ensure accurate coverage, and enable recurring revenue opportunities.

Key Responsibilities:

• Manage and track customers’ Installed Base (IB) data, ensuring accuracy, coverage, and compliance.
• Onboard new customers and reconcile IB data from multiple sources to generate actionable insights.
• Collaborate cross-functionally with customer experience teams, sales/account teams, and partners.
• Conduct IB data audits, identify discrepancies, and execute MACD (Move, Add, Change, Delete) activities.
• Provide continuous IB maintenance and support to customers.
• Lead customer calls, participate in quarterly business reviews, and conduct on-site visits if required.
• Generate detailed reports and dashboards for customers and internal stakeholders using Excel/Power BI.
• Recommend improvements in the Installed Base data management processes.

Skills and Qualifications:

• Mandatory:
• 4+ years of customer engagement experience (2+ years relevant).
• Excel proficiency (high-level data handling, analysis, reporting).
• Strong communication (verbal & written).
• Stakeholder management skills.
• Preferred/Desired:
• Experience in Asset Management.
• Data Analytics expertise; ability to interpret large raw datasets.
• Knowledge of Power BI/reporting dashboards.
• Project management and time management abilities.
• Positive attitude, ownership, and customer-centric mindset.
• Familiarity with client products and services.