Job Description

Job Title: Manager – Technical Support Engineering

Company Domain: Datadog

Years of Exp: 6–10 years (with at least 2–3 years in people management / team leadership)

Location: Bengaluru, India (Hybrid)

Role Type: Full-Time Role

Salary: Competitive + RSUs + ESPP + benefits (as per Datadog policy)

Eligibility: Prior experience in technical support or engineering leadership, with hands-on exposure to Linux, programming/scripting, troubleshooting, and people management.

Role Overview:

As a Manager of Technical Support Engineering at Datadog, you will lead and mentor a team of Technical Support Engineers (TSEs), ensuring successful client issue resolution, productivity, and professional development. You will act as both a technical and people leader—guiding escalations, driving initiatives to improve team processes, and partnering with leadership on performance, training, and onboarding.

Key Responsibilities:

• Manage, coach, and mentor a team of Technical Support Engineers.
• Oversee accountability, performance reviews, and employee development plans.
• Drive onboarding, training, certifications, and continuous learning for team members.
• Create and maintain documentation, knowledge base articles, and technical resources.
• Lead projects or initiatives to improve team productivity, processes, and procedures.
• Collaborate with internal teams and customers on escalations, providing guidance on resolution.
• Partner with upper management to align team performance with organizational goals.

Skills and Qualifications:

• Proven experience in people management and/or team mentorship.
• Strong leadership, coaching, and performance management skills.
• Self-motivated, detail-oriented, and committed to continuous learning.
• Solid problem-solving and client-centric decision-making approach using data insights.
• Technical background with basic knowledge of Linux and some programming/scripting experience.
• Contributions to open-source projects or involvement in engineering/tech communities (preferred).